Thirty minutes, no deck, no discovery theatre. The questions are concrete: what is the account, what is the ERP, where is the margin going, and who owns the price decision. You will leave with a read on the problem whether or not you engage the firm.
Structured intake
The more specific this is, the more useful the first call. Everything here comes straight to the principal.
Received. You will hear back from the principal directly — same day if it arrived during a working day, first thing tomorrow otherwise. If it is genuinely urgent, email steve@cedarfaire.com and put “urgent” in the subject line.