Thirty minutes, video or phone. Bring an account that isn’t earning what it should, or a cost number nobody will stand behind. We’ll get concrete: what the ERP is, your costing methodology, where the margin is going, and your pricing. You’ll have my read on it before we hang up.
Free. Where it usually goes next is the Margin Diagnostic, two to three weeks at a fixed fee, and we will size that on the call.
Structured intake
The more specific this is, the more useful the first call. Everything here comes straight to the principal.
Received. You will hear back from the principal directly, same day if it arrived during a working day, first thing tomorrow otherwise. If it is genuinely urgent, email steve@cedarfaire.com and put “urgent” in the subject line.